OVERVIEW 3-week online training

The 3-week interactive online training course provides a basic start to develop effective communication skills for NGO staff and humanitarians, with the aim to ensure a smooth communication, where people understand each other, listen to each other, aiming at effective teamwork, whether it is face-to-face communication, in writing, e-mail, phone or through apps.  The training is for anybody within the NGO who needs to communicate with his or her team, colleagues,  partners, stakeholders, and beneficiaries. Before the training a basic learning needs assessment will be conducted with participants, to ensure the training is adjusted to the needs. In the online learning environment, you can expect to be actively learning, through a mix of training methods, including discussions, assignments, group work, and most important practice through role plays. Your own practical working environment will be used as a basis for the training; therefore, you are expected to come with your own examples.  

Who is the course for? 

This 3-weeks online communication course is for staff working with NGOs in development or humanitarian settings, who want to improve communication at work and for whom effective communication is essential to be able to do their work well.

 

Specific criteria for the participants in this training are:

• The participant has access to a computer and stable, good quality internet throughout the training;
• The participant has basic computer skills (word and PowerPoint);
• The participant is available for all online training;
• The participant has sufficient time available for the online sessions, as well as homework assignments, individual or in groups for a period of 3 weeks;
• The participant has sufficient English speaking and writing skills.

Training objectives 

The course will enable participants to develop effective communication skills, which they will be able to use in the working environment.

 

By the end of the course the participant should be able to:

• Describe the elements of communication;
• Explains the difference between verbal and nonverbal communication;
• Identify barriers to communication and how to overcome barriers;
• Explain the effect their behaviour (verbal and non-verbal) has on others and how this influences the communication;
• Demonstrate effective listening skills;
• Ask clear and concise questions;
• Give clear instruction and advise which are organized, logical and understandable;
• Give constructive feedback following the feedback rules;
• Receive feedback with the aim of learning from feedback;
• Manage conflicts effectively.

Training methodology 

The course will start with a learning needs assessment, 1 week before the start of the training. After registration you will receive a link to the online learning management system of Imarah consultancy, where you will do a few assignments, including a knowledge test, to collect information about the available knowledge regarding communication, and your specific learning needs. In the online live training sessions, we will focus on developing communication skills, through discussions, assignments, role plays supported with feedback and reflecting on own communication skills. We will be practicing with examples from your own working environment.  The training will be on Mondays and  Thursdays for 3 weeks  in the afternoon from 13.00 to 16.00 central European time, supported by homework, groupwork, assignments and feedback, while working in an online learning management system. The number of participants will be limited to a maximum of 12 per training, as to ensure the active participation in the virtual training environment. Reliable internet is essential.

 

The estimated study time is:

• 18 hours online face to face learning (6 times 3 hours);
• 1 to 3 hours per week self-study and assignments, depending on your pace of learning and previous experience.

The course fees include:

• Learning needs assessment;
• Online training sessions 6 sessions of 3 hours;
• Training materials and working on assignments in the online learning management system of Imarah Consultancy;
• A certificate, when meeting the criteria.

 

The course fees are:

€ 395,-     including 21% VAT (according to tax law in the Netherlands)

Planned training dates

Course fees 

Effective communication at work

TRAINING FOR NGO STAFF AND HUMANITARIANS 

FOLLOW

Imarah Consultancy:

KvK: 83291830

VAT-ID: NL003798889B50

 

CONTACT:

Imarah-Consultancy

Green Offices

Groene Reede 1

3845 MD Harderwijk

THE NETHERLANDS

 

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